Refund policy
Return & Refund Policy
Last updated: November 01, 2025
Thank you for shopping with Universal Connect Wholesale (UCW).
We take pride in offering high-quality home goods, kitchenware, and appliances. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return:
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The item must be unused, uninstalled, and in its original packaging.
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All accessories, manuals, and inner packaging must be included.
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You must provide a receipt or order number.
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A photo or video may be required for inspection before a return label is issued.
If a returned item arrives to us damaged, incomplete, or showing signs of use, we will not be able to issue a refund or replacement.
The customer is responsible for ensuring the product is securely packaged for return shipment.
Non-Returnable Items
The following items are not eligible for return or refund:
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Used or damaged items
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Clearance or final-sale products
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Customized or special-order items
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Replacement parts and electrical components
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Health-related or food-contact items that have been opened (e.g., samovar teapots, cups, utensils)
Defective or Damaged Items
If your order arrives damaged or defective:
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Email support@ucwholesale.com within 7 days of delivery.
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Include your order number, a clear photo/video, and a brief description of the issue.
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Our team will inspect the claim and, if approved, issue a replacement or refund.
Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Please note:
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Shipping charges are non-refundable.
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Refunds are not issued for items that arrive to us damaged, used, or incomplete.
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Refund processing times may vary depending on your payment provider.
Exchanges
We only replace items that are defective, damaged, or incorrect.
To request an exchange, contact support@ucwholesale.com with your order number.
Return Shipping
Unless the return is due to a UCW error , customers are responsible for return shipping costs.
We recommend using a trackable shipping service and keeping proof of postage.
UCW is not responsible for items lost or damaged during return transit.
Contact Us
If you have any questions about returns or refunds, contact us at:
📧 support@ucwholesale.com